Terms and Conditions of hire from Butterfly Garden Tea Parties
How it works
Please contact us with your initial enquiry and we’ll talk through the details with you and confirm our availability. Remember we’ll need the date, location and time of the event. Browse the website and gallery to inspire you.
We’ll provide you with a quotation in writing for you to check and approve.
Once we receive confirmation from you that we can go ahead, we will ask for a deposit as set out below. We’ll deliver the items to your chosen venue with a list of items on hire for you to check and sign. Enjoy your party.
If requested we will set up or style your event subject to an additional charge.
After the event (same day or following day) hired items will be collected in the original packing at a pre-arranged time with you.
After the event, please email us your pictures for our website or give us a review.
We require two separate deposits. The first is a non-refundable booking deposit of 50% of the total order cost amount which secures your hire period. The second is a damage deposit of £50 (a larger deposit may be required for bookings of more than 20 people).
The deposits can be paid by BACS –account details provided on application, cash or a cheque made out to D Jones and sent to 85 Cornwall Road, Greenhill, Herne Bay, Kent CT6 7SZ. Please put your full name and date of event on the back as a reference.
A confirmation email will be sent back to you.
14 days before the event we will ask you to confirm the final numbers required. Your final bill will be calculated based on this number. The balance of the hire is to be paid within 10 days of the event date.
Bookings made within 14 days of an event must be paid in full, along with the £50 or larger damage deposit.
The damage deposit will be returned within 7 days once the hired items have been thoroughly checked against the hire list. Breakages or missing items will be charged at four times the hire price.
We can deliver the china to your event with a minimum order value of £50 within 10 miles (by road) from our storage facility in Herne Bay. The delivery fee is calculated on 0.45p/mile plus congestion charge or toll fees if applicable.
Orders under £50 can be delivered at a charge of 0.45p per mile plus any road tolls or congestion charges if applicable. We have a minimum booking value of £150 for all orders to be delivered over 25 miles (by road) from our storage facility in Herne Bay.
We make every effort to be as helpful as possible, please enquire if you have a lower value order.
Hire period is for up to three days unless agreed otherwise by prior arrangement.
In the event of cancellation the booking deposit will be lost (this is non-refundable) and if applicable the damage deposit will be returned. If the client wishes to cancel they must inform Butterfly Garden Tea Parties in writing. We can hold the deposit towards another event booked within 6 months of the first event date. If this alternative event is also cancelled the booking deposit will be lost (this is non-refundable).
Butterfly Garden Tea Parties will not be held responsible for any injury or damage to persons or property arising from the goods supplied by us.
Use of Candles
Butterfly Garden Tea Parties cannot be held responsible in the event of a fire if candles are lit using our candlesticks and/or candelabras. Of our products only our candlesticks and/or our candelabras can be used with lit candles. If any of our products other than glass candlesticks and/or candelabras are returned with candle wax on them, we will automatically charge the cost of replacement at four times the hire price (download list here). Our pearls are NOT to be used where they will come into contact with hot candle wax.
Cleaning Care and Packing
The hirer is responsible for the property of Butterfly Garden Tea Parties from delivery to collection or if you have chosen to collect your items from us, your responsibility is for the entire hire period.
Please do not clean the china/glass or linens. Due to their fragile nature, we prefer to hand wash the items ourselves to preserve the delicacy and also to ensure they are sparkling clean, pressed etc. for our next hirer to enjoy.
When packing the china/glass etc., we ask you to please remove any remaining food or drink. All china/glass etc. should be packed back into the boxes in which they arrived. The tea cups are very delicate, therefore we ask that you use the paper towel supplied to wrap the soiled cups and then place them on top of other items in the box (so nothing heavy sits on them). The plates do not need wrapping (please cling film them together). All food should be gently wiped off and the linens can be lightly bundled up – no wet items please (this encourages mould). All other items to be packed in boxes supplied.
The order must be ready for collection on the agreed date and time. The items must be in an easily accessible location (no stairs etc).
It is essential that the hired items are packed securely (as described above) and suitable for transport. If the items are not packed properly and we need to “re-pack” we reserve the right to make an additional £10 charge for time incurred which will be deducted from your damage deposit. Any breakages due to poor packing will be subject to the damage charges, as per our hire list (download list here).
Minimum Hire Value
We have a minimum booking value of £150 for all orders to be delivered over 25 miles (by road) from our storage facility in Herne Bay. Please enquire if you have a lower value order and wish to organise your own collection and return.
Loss or Damage
In the event of any loss or damages, each piece will be paid for at four times the hire price (download list here). The hirer will be informed of the charges and we will return the damage deposit less the damage charges.